Frequent Questions

Read the frequent questions and answers below regarding: user overpayment, monthly parking I PASS™ permits, Parking Invoice, the Whoosh! Pay-by-Phone app and H PASS™ cards.


User Overpayment

+ I overpaid for parking by pressing the same button on the pay station multiple times.

If you overpaid for parking you are required to validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

+ I overpaid for parking by accident.

If you overpaid for parking you are required to validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

+ What do I do if I do not recognize a charge on my credit card?

If you do not recognize a charge on your credit card please call your credit card company to verify the charge.

+ The pay station did not return my change.

Parking lot’s with gated parking systems: If the pay station was unable to return your change, a credit receipt will be printed. Please visit the parking office with your credit note to receive your change.

Parking lot’s with single spaces meters: When using a single space meter please ensure you input the exact change or pay with credit card.


Monthly Parking I PASS™ Permits

+ What if I fail to cancel my monthly parking subscription within the 30 days terms and conditions?

To cancel your monthly parking or I PASS™ subscription you are required to provide Precise ParkLink with 30 days notice prior to the date you require the charges to be discontinued. Provide your 30 days notice:

Monday- Friday

9:00a.m- 5:00p.m EST

(416) 243-6990

Email Us

+ How much notice is required to cancel my monthly parking subcription?

We require 30 days’ notice to cancel your monthly parking or I PASS™ subscription.

For example, if you cancel your monthly parking subscription on July 5th, your monthly parking subscription payment will end effective August 5th. Provide your 30 days notice:

Monday- Friday

9:00a.m- 5:00p.m EST

(416) 243-6990

Email Us

+ What do I do if I lost my monthly parking pass?

If you lose your monthly parking pass or I PASS™ a replacement fee to obtain a new pass is required. The replacement fee is specific to the parking facility you have a subscribed to. To find out how much the replacement fee is contact:

Monday- Friday

9:00a.m- 5:00p.m EST

(416) 243-6990

Email Us


Parking Invoice

+ I could not pay for parking because the pay station was not functioning. Can I have my parking invoice voided?

If a pay station is not functioning you are required to use an alternative pay station or use the mobile parking app to pay for parking.

Dispute your Parking Invoice.

+ Will I have to pay the increased amount if my dispute is not accepted after the seven day early payment period?

If you submitted your Parking Invoice dispute within the seven day early payment period and your dispute is not accepted, you are not required to pay the increased Parking Invoice amount. Instead, you are only required to pay the seven-day early payment period amount.

+ I did not pay for parking due to an emergency. Can my invoice be voided?

If your vehicle occupies space on private property with paid parking regulations, paying for parking is required.

Dispute your Parking Invoice.

+ How do I pay a Parking Invoice online?

To pay your Parking Invoice online, CLICK HERE. Enter your Parking Invoice # and License Plate # in the correct fields. Click verify parking invoice, and follow the payment prompts.


Whoosh! Pay-by-Phone Parking

+ What is Whoosh! pay-by-phone? ?

Whoosh! is Pay-by-Phone parking technology that allows motorist to pay for parking using their mobile device.

Create a Whoosh! account.

+ Do I need to print or display a receipt on my dashboard?

No, displaying a parking receipt on your dash board is not required. For your records, you can print a summary of your receipts via the web site www.WhooshStore.com. Receipts will also be emailed to you.

+ How can parking enforcement officers see that I have paid by phone?

Parking enforcement officers use a wireless device, which look up the database of valid transactions.

+ Can I use my Whoosh pay-by-phone parking account everywhere?

Yes, Whoosh! accounts can be used in all cities or parking lots that use the service.

Create a Whoosh! account.

+ Is my pay-by-phone parking payment secure?

Yes. Payment processing through Whoosh! abides by bank standards, Level-1 (highest level) Payment Card Industry (PCI) security.

Create a Whoosh! account.

+ How much does it cost?

When you make a parking transaction with Whoosh!, you pay the standard parking fee charged by the parking operator in your location and an additional convenience fee for using the service. You will be notified of the total transaction amount prior to confirming the transaction.

Create a Whoosh! account.

+ Can I register more than one car under my account?

Yes, Whoosh! mobile parking technology allows for more than one vehicle to be registered under one account.

Create a Whoosh! account.

+ How can I modify my telephone number?

You can access the interface for modifying your personal data from the My Account page of the web site www.WhooshStore.com or on the mobile app.

Create a Whoosh! account.

+ My current transaction cannot be seen in the history. Why is that?

Current transactions are not listed in the history, but instead are indicated on the current transaction page. The transaction will be displayed in the history after it expires.

+ How can I disable the options relating to SMS text messages?

If you have opted for the sending of confirmation/ end-of-transaction reminder text messages in your account, they will be applied automatically when parking transactions are made. To stop text message notifications, you must modify your choices in the account management interface.

+ I am unable to create an account.

When registering for a Whoosh mobile parking account, please ensure that all required fields are filled in. if that does not solve the problem, please contact our support team by filling out the form on the contact page of www.WhooshStore.com.

Create a Whoosh! account.

+ When I try to register, my telephone number and/ or email address I am rejected.

If there is no error in the entered telephone number or email address, it is likely that they are registered for another account. If you have already created another account with the same information, you must either modify or delete it. If not, please contact our support team by filling out the form on the contact page of www.WhooshStore.com.

Create a Whoosh! account.

+ I entered the wrong location when I made my parking transaction.

Parking transactions cannot be cancelled. You must make a new transaction with the correct location. Otherwise you could receive a parking invoice.

+ How can I make sure my transaction is valid?

If you have selected the option to receive SMS text message, you will receive a message that you have made a parking transaction. If not, the appearance of the transaction in the current transaction interface acts as confirmation. You cannot consider your transaction to be valid until it appears there.

+ Will I get a reminder when my parking time runs out?

If you have selected the option to receive SMS text message at the end of your parking time, you will receive a message informing you that your parking time is about to run out.

Create a Whoosh! account.

+ Can I have a summary of the payments I have made?

On the My Account/ History page, you can classify and export the history of your transactions.

Create a Whoosh! account.

+ I pre-selected a longer parking duration than I actually parked for.

When using the Whoosh! Pay-by-Phone parking app you are required to pre-select your parking duration. Time to your parking duration can be added but not reduced.

+ I overpaid for parking using the Whoosh! app.

If you overpaid for parking you must validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

+ What do I do if I paid for parking using my Whoosh! app, but received a parking invoice?

You have the option to dispute the Parking Invoice.

Dispute your Parking Invoice.


 H PASS™ Cards

+ What is H PASS™?

H PASS™ is a preloaded multi-day card for 5, 10 or 30 days that gives patients and frequent visitors a discounted parking rate. The H PASS™ card allows for “in-and-out” privileges within the same visit.

+ Are H PASS™ cards transferrable?

Yes. H PASS™ cards are transferable between patients, family members, caregivers and visitors.

+ What is the H PASS™ Family Option?

The H PASS Family Option is ideal for families that have multiple members who plan on visiting a patient. With the Family H PASS™ Option, up to 5 cards can be issued under one account, allowing all family members’ access to the number of days purchased. While uses can be shared among family members and visitors, two or more cards registered under the same account cannot be in the parking lot at the same time for more than 30 minutes. Additional parking charges will apply to users who stay beyond the 30-minute grace period.

+ Where can I purchase an H PASS™ card?

You can purchase and activate an H PASS™ card in your hospital’s Parking Office (if applicable to the location). If the hospital does not have a Parking Office, please refer to the signage in the parking lot or visit the hospital’s Information Desk to find out where you can purchase an H PASS card at your particular location.

+ How many days can I purchase an H PASS™ card for?

You can purchase an H PASS™ card for 5, 10 or 30 days.

+ What is the least amount of days that an H PASS™ card can be purchased for?

The minimum amount of days an H PASS™ card can be purchased for is 5 days. All H PASS™ cards are preloaded.

+ What is the maximum amount of days that an H PASS card can be purchased for?

The maximum amount of days an H PASS card can be purchased for is 30 days. All H PASS™ cards are preloaded. If you require additional days you must purchase another H PASS™ card.

+ How do I activate an H PASS card?

If you purchase an H PASS™ card at a Parking Office the Customer Service Representative will immediately activate your card. If you purchase your H PASS™ card at another location (i.e. at a hospitals gift shop) and the representative there does not have the means to activate your H PASS™ card, please contact Precise ParkLink’s H PASS™ Customer Care Team to activate your card. Precise ParkLink’s H PASS™ Customer care team is available: Monday to Friday

9:00a.m - 5:00p.m EST

(416) 398-4052 ext: 585.

Email Us

Your H PASS™ Card can be used immediately once it is activated.

+ Will my H PASS card work on the same day that it is activated?

Yes. Your H PASS™ card can be used immediately once it is activated.

If your vehicle is parked at the hospital prior to when the H PASS card is activated you must pay for parking as you normally would for the visit. Your H PASS card will be ready to use at your next hospital visit.

+ Can I use my H PASS™ card to exit the parking lot if I did not use it to enter the parking lot?

No. If you did not enter the parking lot with your H PASS™ card you will not be able to exit the parking lot using an H PASS™ card.

+ Can I enter and exit the parking lot using two different H PASS™ cards?

No. You must enter and exit the parking lot using the same H PASS™ card.

+ How do I enter a parking lot using an H PASS™ card?

To enter a parking lot using your H PASS™ card, insert your H PASS™ card into the credit card slot that is located at the parking lot’s gate entrance, just like you would with a credit card.

+ I no longer need my H PASS™ card.

Preloaded H PASS™ cards are valid for one year from the date you activate the account and are non-refundable.

+ If my H PASS™ card is lost or stolen.

If you misplace your H PASS™ card please contact our H PASS™ support team to report the lost card.

The card code is needed in order to deactivate the lost card and issue a new card. A new card will be issued with the remainder amount of parking sessions left.

Report my card lost or stolen.

+ Which parking lot's is my H PASS card valid in?

To find out what parking lots your H PASS card is valid in, please contact the location's parking office or CLICK HERE to contact Precise ParkLink's H PASS team.


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