H PASS™ Frequent Questions

For immediate assistance contact:
Monday- Friday
7:30a.m- 11:30p.m EST
(416) 398-4052 ext: 585

Or

Submit Online Form


+ What is H PASS™?

H PASS™ is a preloaded multi-day card for 5, 10 or 30 days that gives patients and frequent visitors a discounted parking rate. The H PASS™ card allows for “in-and-out” privileges within the same visit.

+ Are H PASS™ cards transferrable?

Yes. H PASS™ cards are transferable between patients, family members, caregivers and visitors.

+ What is the H PASS™ Family Option?

The H PASS Family Option is ideal for families that have multiple members who plan on visiting a patient. With the Family H PASS™ Option, up to 5 cards can be issued under one account, allowing all family members’ access to the number of days purchased. While uses can be shared among family members and visitors, two or more cards registered under the same account cannot be in the parking lot at the same time for more than 30 minutes. Additional parking charges will apply to users who stay beyond the 30-minute grace period.

+ Where can I purchase an H PASS™ card?

You can purchase and activate an H PASS™ card in your hospital’s Parking Office (if applicable to the location). If the hospital does not have a Parking Office, please refer to the signage in the parking lot or visit the hospital’s Information Desk to find out where you can purchase an H PASS card at your particular location.

+ How many days can I purchase an H PASS™ card for?

You can purchase an H PASS™ card for 5, 10 or 30 days.

+ What is the least amount of days that an H PASS™ card can be purchased for?

The minimum amount of days an H PASS™ card can be purchased for is 5 days. All H PASS™ cards are preloaded.

+ What is the maximum amount of days that an H PASS card can be purchased for?

The maximum amount of days an H PASS card can be purchased for is 30 days. All H PASS™ cards are preloaded. If you require additional days you must purchase another H PASS™ card.

+ How do I activate an H PASS card?

If you purchase an H PASS™ card at a Parking Office the Customer Service Representative will immediately activate your card. If you purchase your H PASS™ card at another location (i.e. at a hospitals gift shop) and the representative there does not have the means to activate your H PASS™ card, please contact Precise ParkLink’s H PASS™ Customer Care Team to activate your card. Precise ParkLink’s H PASS™ Customer care team is available from Monday to Friday, during standard business hours at (416) 398-4052 ext: 585.

Your H PASS™ Card can be used immediately once it is activated.

+ Will my H PASS card work on the same day that it is activated?

Yes. Your H PASS™ card can be used immediately once it is activated.

If your vehicle is parked at the hospital prior to when the H PASS card is activated you must pay for parking as you normally would for the visit. Your H PASS card will be ready to use at your next hospital visit.

+ Can I use my H PASS™ card to exit the parking lot if I did not use it to enter the parking lot?

No. If you did not enter the parking lot with your H PASS™ card you will not be able to exit the parking lot using an H PASS™ card.

+ Can I enter and exit the parking lot using two different H PASS™ cards?

No. You must enter and exit the parking lot using the same H PASS™ card.

+ How do I enter a parking lot using an H PASS™ card?

To enter a parking lot using your H PASS™ card, insert your H PASS™ card into the credit card slot that is located at the parking lot’s gate entrance, just like you would with a credit card.

+ Can I get a refund for my H PASS™ account if I no longer need it?

Preloaded H PASS™ cards are valid for one year from the date you activate the account and are non-refundable.

+ Which parking lot's is my H PASS card valid in?

To find out what parking lots your H PASS card is valid in, please contact the location's parking office or CLICK HERE to contact Precise ParkLink's H PASS team.


Suggest A Question

You will not receive a response for suggested questions.