Frequent Questions

+ How do I know if I have received a Precise ParkLink infraction?

Precise ParkLink is deputized by the City of Ottawa to issue City of Ottawa infractions on registered & contracted private properties. “PRECISE PARKLINK” would be noted on the bottom of the ticket next to “AGENCY / AGENCE”. Printed tickets are typically issued, however, at times we may issue handwritten infractions. If unsure, our customer service team would be happy to clarify.

+ Why is Precise ParkLink issuing City of Ottawa infractions?

Precise ParkLink enforcement agents are deputized by the City of Ottawa, allowing them to enforce parking on private properties. The agents are only authorized to issue infractions on properties privately owned and registered in the Private Parking Enforcement Agencies program run by City of Ottawa By-law & Regulatory Services. Training is provided by the City of Ottawa and our agents must pass a police background check to be a successful candidate.

+ What are the different infractions Precise ParkLink agents issue?

To view the different infractions Precise ParkLink agents issue click here.

+ Why did I receive an infraction?

• Did you pay/register for your parking and/or did you correctly display your pass or proof of payment?
• Were you parked in a marked fire route or accessible space?
• Were you parked in your assigned, designated parking space?
• Were you parked on a lawn, curb or other non-designated parking area?

Please reach out to our customer service team should you require further clarification as every situation is unique.

+ My vehicle has been towed! What do I do?

Call 3-1-1; Precise ParkLink agents are authorized to tow vehicles (under certain conditions) on contracted private properties. Tows are arranged through By-law services, therefore they would know best which impound lot the vehicle was brought to.