Frequent Questions

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User Overpayment

USER OVERPAYMENT

+ I overpaid for parking by pressing the same button on the pay station multiple times.

If you overpaid for parking you are required to validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

Please not refunds are not guarantee and are determined case by case.

+ I overpaid for parking by accident.

If you overpaid for parking you are required to validate that your vehicle was not parked in the parking lot for the amount of time that you agreed to pay for.

Please not refunds are not guarantee and are determined case by case.

+ What do I do if I do not recognize a charge on my credit card?

If you do not recognize a charge on your credit card please call your credit card company to verify the charge.

+ The pay station did not return my change.

Parking lots with gated parking systems: If the pay station was unable to return your change, a credit receipt will be printed. Please visit the parking office with your credit note to receive your change.

Parking lots with single spaces meters: When using a single space meter please ensure you input the exact change or pay with credit card.

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